Learn About Fairmont Hot Springs Resort

What time is check-in and check-out? 

• Check-in starts at 4 pm (Mountain Time). 
• Check-out time is 11 am. 

What's the deposit policy for room payments? 

• If you choose to pay with cash or interact, a $200 deposit is required upon check-in. 

Are pets allowed at the Resort? 

• Pets are not permitted in the lodge, but we have dog-friendly rooms available. 

Is smoking allowed at the Resort? 

• We are a non-smoking Resort, but we have designated smoking areas. 

Can I request a specific room number or location? 

• We do not guarantee specific room numbers or locations, but we will do our best to accommodate such requests. 

Do you provide cots at the Resort? 

• We do not have cots available at the Resort. 

Can I bring a BBQ to the Resort lodge? 

• BBQs are not permitted at the Resort lodge. 

Can I bring my dog to the Resort? 

• We welcome dogs in designated rooms. Please read our Dog Policy for guidelines. 

How do I notify the Resort about my dog? 

• You must inform us at the time of booking, at check-in, and sign a mandatory Dog Policy form. 

Is there a fee for bringing a dog? 

• There is a charge of $35.00 per room, per night, plus taxes, for dogs. 

What happens if I don't notify the Resort about my dog? 

• Failure to notify us will result in a surcharge of $300 per dog and the need for alternate accommodation. 

Are there areas where dogs are not allowed? 

• Dogs are not allowed in the main lodge or Food & Beverage areas, except for guide and service dogs. 

Are there any rules for dogs on the Resort property? 

• Dogs must be leashed, and aggressive dogs are not allowed. Clean up after your dog, and be mindful of wildlife. 

Who is responsible for damages caused by my dog? 

• You are responsible for damages, including odors, stains, and excessive hair, and may incur additional cleaning charges. 

What's the limit for dogs per room? 

• A maximum of two dogs are allowed per room, with a maximum weight of 75 lbs or 34 kg. 

What is the deposit policy for bookings? 

• A one-night deposit plus applicable taxes is charged at the time of booking, with the remainder due upon check-in. 

What is the cancellation policy? 

• Reservations can be changed or canceled at no charge up to 72 hours before your scheduled arrival date. Cancellations after that time are 100% non-refundable. 

What is the Resort Experience Fee? 

• The daily resort experience fee of $27.00 per room plus taxes includes various amenities and activities. [Learn More](insert link).

What's included in the Resort Experience Fee? 

• The fee includes access to pools, hot springs, exercise facilities, Wi-Fi, parking, mini golf, and more. 

Are there any restrictions on included activities? 

• Some activities and guided tours are subject to availability, so reservations are strongly recommended. 

Is the Resort accessible to individuals with specific needs? 

• We strive to make the Resort as accessible as possible. Please call us at 250-345-6311 for specific accessibility requests or inquiries. 

If you have any more questions or need further assistance, please don't hesitate to contact us. We look forward to welcoming you to Fairmont Hot Springs Resort! 

These can be found posted by the front door of the RV Office, at each washroom, on the website and on the back of map you were given at check-in. Please read the policies carefully. 

CALL 911. The 911 Operator will need to know where you are located (Fairmont Hot Springs RV Resort, 5225 Fairmont Resort Rd, Fairmont Hot Springs, BC), your site number and a contact number for you. 

Resort Security can be contacted at 250-345-6311. If you have a security issue during the RV Office hours please contact us at 250-345-6033 or 1-800-663-4979 ext. 6033. 

We are an RV Resort only. Tenting is not permitted. 

Lawn care is on-going throughout the week but we mow the lawns on Wednesday and Thursday, so we ask that all lawn furniture is removed from grassy areas on these days. In order to keep our beautiful grass green, the automatic sprinklers will be watering between midnight and 5am, please remove all lawn furniture you would prefer to stay dry. 

Due to our irrigation system we also ask that you refrain from placing any stakes and posts into the grass. 

We do advise that you use a water pressure regulator. 

We have hiking and biking trails on our resort – please pick up a trail map at the RV Office. Although we are not familiar with all the trails we will do our best to guide you in the right direction. Please be aware that we do have wild animals in the area – never approach wild animals; always hike in a group and make noise. Please read “Living in Bear Country” below for more information. 

We offer free basic WI-FI throughout the RV Resort which can be found under “FHSR-RV” when searching. WI-FI is password protected. You will receive the password upon check-in. 

Please ensure that all food, coolers, etc. are secured in your vehicle or RV.

Call 911 and tell the operator that you are at Spruce Grove Campground located at 5250 Spruce Grove Frontage Road, Hwy. 93/95, Fairmont Hot Springs, BC. 

After hours contact the Lodge front desk at 250-345-6070 or 250-345-6311. During office hours contact the campground office at 250-345-6561. 

Children under the age of sixteen may stay in a tent less than 2m x 2m on the same site for an additional charge. 

Free basic wireless internet available in some locations. 

Our store/office sells various food items as well as ice, fire wood and many camping accessories.